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    Streamlining the customer experience

    Did you know that 90% of customers cite a poor onsite experience for not continuing a purchase (or leave a lead) on websites? It’s amazing in 2018, that businesses have still not realised that poor experiences equate to lost revenue.

    What does this mean for you? The path with the least resistance equals conversions – that is our belief and why we work with clients to achieve their website goals.

    Be it making a purchase, signing-up for a newsletter, or simply dropping a line of enquiry, our Conversion Rate Optimisation (CRO) services help remove obstacles that frustrate and distract your customers from what you need them to accomplish.

    The result? A smoother customer journey that elevates your brand and helps you achieve greater return on investment on your website.

    NTWRK’s conversion rate optimisation (CRO) services

    When it comes to helping your business meet its objectives, we don’t just take a shot in the dark, we make educated and calculated moves that deliver the best results. We understand what a great experience looks like, but we also review your data to understand where the drop-off and friction points exist to further tailor your brands experience to your audience.

    • Landing pages with videos can increase conversion by 86%
    • 74% of conversion rate optimisation programs increase sales
    • Companies see a 55% increase in leads when increasing the number of landing pages from 10 to 15
    • 81% of sales happen after 7 or more contacts but 85% of the time businesses stop at 1 or 2 contacts

    We leverage on these key statistics and design experiences that help you make the most of your investment

    • E-commerce Optimisation

      Optimisation or complete overhaul of website elements. We can also test new experiences before rolling them out across the site.

    • Paid Traffic Optimisation

      Create a tailored optimisation plan that meets your business and campaign objectives. The plan can be used to communicate the changes to key stakeholders.

    • Landing Page Optimisation

      Create or customise impactful landing pages which are tailored to your campaign and audience.

    • Analytics And Consultation

      Review goals and conversion points to create realistic KPI’s for your website. We can also create dashboards to measure success against KPI’s.

    How We Do What We Do

    • Research and set up

      We perform a detailed discovery exercise to determine the barriers to conversion which includes data analysis, competitor analysis, and site heat mapping. A detailed testing plan will be formulated.

    • Execution

      We roll out new pages incorporating variations in design, copywriting, and navigation to a split audience – we can roll these out as a trial, AB test, multi-variate (MVT) test, or multi-page test depending on your outcomes.

    • Monitoring & Optimise

      We continuously monitor and optimise the performance of all our test pages ensuring we arrive at the results that generate the required ROI.

    • Reporting

      We ensure you are kept in the know at all times. We cut through the noise and leave you with only the most important data and feedback. You will have access to a real-time dashboard where you can see the results of the tests being performed.

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